PRIVACY POLICY
Effective date: 14/11/2025
1. Who We Are
Este Medical Group (Cosmetic Surgery) Ltd provides regulated surgical hair-transplant services at:
7 Portland Road, Birmingham, B16 9HN
This location is registered with the Care Quality Commission (CQC) under:
- Provider: Este Medical Group (Cosmetic Surgery) Ltd
- Provider ID: 1-21723710114
- Registered Manager: Mrs Antonia Maricond
Data Controller: Este Medical Group (Cosmetic Surgery) Ltd
Email: uksurgery@estehairtransplant.co.uk
Tel: (0121) 468 0636
2. Information We Collect
We may collect:
- Personal information (name, address, contact details, DOB)
- Medical history and health-related information required for assessment and treatment
- Appointment and aftercare details
- Payment information (processed securely)
- Website usage data (via essential and optional analytics cookies)
Because we provide regulated healthcare, some data is special category health data.
3. How We Use Your Information
We use your information to:
- Deliver safe, effective clinical care
- Assess eligibility and plan treatment
- Provide aftercare and follow-up
- Comply with regulatory duties (CQC, GMC, NMC, HMRC, ICO)
- Maintain accurate medical records
- Improve our services using anonymous analytics
We never sell your personal data.
4. Legal Bases for Processing
We process your data under:
- Contract – providing the treatment or service requested
- Legal obligation – healthcare regulations & reporting requirements
- Legitimate interest – safety, audits, service improvement
- Consent – for marketing or optional communication
- Vital interests – safeguarding or emergencies
5. Sharing Your Information
Information may be shared with:
- GMC-registered clinicians and authorised clinical staff
- Laboratories or clinical partners where medically required
- Regulatory bodies (CQC, GMC, NMC, ICO) where legally obliged
- Secure IT service providers under data-processing agreements
We do not share your information for advertising or sell your data.
6. Data Retention
Medical records are retained for 8 years after last treatment (longer if under 18), in line with the NHS Records Management Code of Practice.
7. Your Rights
You may:
- Access your data
- Request correction or deletion (where allowed by law)
- Withdraw consent for marketing
- Make a complaint to the Information Commissioner’s Office at www.ico.org.uk
8. Cookies
We use essential cookies and optional analytics cookies.
You may manage preferences in our Cookie Settings tool.
9. Contact Us
For privacy or data enquiries:
📧 uksurgery@estehairtransplant.co.uk
📞 (0121) 468 0636